At Bengal Curator, our relationship with you doesn't end at checkout. Every watch we sell comes with dedicated after-sale support to help you enjoy your timepiece with confidence — from setup guidance to ongoing care.

Every mechanical watch is tested on a timegrapher before sale to confirm accurate timekeeping and healthy movement condition. If your watch shows abnormal performance issues within the support window, we'll inspect and resolve it.

We offer guidance and basic troubleshooting support — such as time-setting, date adjustment, strap fitting, and general care tips — free of charge for all customers, whether your purchase was recent or not.

If your watch develops a movement-related issue (stopping, inaccurate timekeeping, winding problems) within our support period, bring it to us or send it in for inspection. Depending on the issue, we'll repair, service, or replace the part using genuine or compatible components.

Need a strap replacement, glass polishing, or minor cosmetic touch-up? We provide affordable after-sale services for straps, crystals, and casing — so your watch stays looking as good as the day you bought it.

Simply reach out to us via Instagram, WhatsApp, or our Contact page with your order details and a description of the issue. Our team will guide you through the next steps — whether that's a quick fix, a service appointment, or a replacement.